Two labels, one box

Post date: 2020-10-23 04:53:21

Can I *really* put two different UPS return shipping labels on the same box, as clothing company]'s customer service has assured me I can?

I accidentally initiated a return for only item #1 of two items in an order. I contacted customer service and they sent me a second UPS return label that reflected only item #2. I asked if it would be possible to send item #1 and #2 in the same return.

They said: "Unfortunately, I cannot put them togheter in the same label. And of course you can send them both, with the respectives labels, in the same box, okay?"

I replied: "Are you saying I should put both shipping labels on one box? Or should I put one shipping label on the box and include both packing slips inside the box?"

They replied: "Yeah, please put both labels on the box."

This seems like it could potentially cause problems, and I don't want to mess up the return. I'd also like to save myself a second trip to UPS if this isn't going to work. But since she confirmed that she wants me to put two labels on one box twice now, I'm not sure what else to do.

This is an international company based in Brazil (although their US returns are sent to New Jersey), and the customer service agent addressed me in Portuguese before her English responses, which makes me think she's in Brazil as well. I say this not because I think something's getting lost in translation, but to make sure that this isn't something that's okay in Brazil but not the US.

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