Printer Problems

Post date: 2018-04-24 09:43:50

We have a HP Officejet Pro 8600 Plus.

This is a wireless printer, and before we got a new laptop, both Mrs. W and I could print directly from our Ipads with no problem. We recently got a new HP Laptop. The new laptop finds the printer, and we can print from the laptop directly, but when our Ipads now look for the printer, it says "no AirPrint Printers Found".

When I first set up the new laptop, it wanted to download a HP Printer app, which I assume would give me access to setting up scanning (which also doesn't work now), and I tried to download it onto the laptop, but the download failed twice, and then I couldn't find a link to download the app.

I am trying to solve this problem without having to call HP on the phone. Any advice on how to fix this? I did try resetting the printer by having it reconnect to our wifi as if it was brand new, but that did not solve the problem. I don't think the printer came with a disc; if it did, we can't find it now.

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