iPhone 14 Pro in iTunes 12, manually managed music not showing up

Post date: 2022-11-28 06:26:35

I've just upgraded to a 14 Pro from an XR, and I'm hoping somebody can help me keep my existing music setup working. I have a large iTunes library that lives on a 2009 Mac Pro (El Capitan 10.11.6) running iTunes 12.8.2.3. I do all my music management manually, about 10K songs and a few smart playlists that I have copied over to my phone. After doing a direct transfer between phones during the setup process, I plugged the new phone into the Mac Pro and it seemed fine initially – iTunes needed a device support update, but that seems to happen with every new phone or iPad. After the update everything looks normal in iTunes expect the most important thing: When I click on the phone's music library, it appears as empty, even though everything is there and working on the phone itself. I can successfully back the phone up, so it's not like it just can't see the phone's storage at all. I've also used Retroactive to install iTunes 12 on my iMac 5K running Catalina, with the same results. Any ideas on how to fix this?

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