Is my new keyboard a lemon, or is there something I'm missing?

Post date: 2021-12-07 09:09:21
Views: 110
I just bought a new Microsoft Sculpt Ergonomic Desktop kit. The mouse and most of the keyboard works just fine, but the backspace key doesn't work. What gives?

After many enjoyable years of use, the mouse of my MS Sculpt wireless set broke. I just came home with a full kit (mouse, keyboard, number pad, dongle) and am chagrined to find that the backspace key doesn't work.

I updated the drivers, restarted the computer, took the dongle out and replaced it, and none of those things help. The rest of the keys on the keyboard (letters, numbers, control, shift, caps lock, delete) all function normally. I'm using this on my work laptop, a Lenovo T480 running Windows 10. Not seeing anything weird or diagnostically helpful when I poke around the device and keyboard info.

Googling and scouring the MS site turn up info about mapping one of the split space keys to backspace, but I don't want to change that functionality.

So, hive mind--is this just a lemon? Is there something I'm missing?
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