A professional to help navigate health insurance decisions, claims, etc?

Post date: 2021-12-07 17:41:50

I would like to hire a person to help me figure out health insurance for myself, figure out medicare stuff for elderly relatives and deal with signing up, and also deal with paperwork on claims/payments/preauth/etc.

I spend so much time on this and still make mistakes, or find out at the last minute that there are deadlines for programs I didn't even know existed -- so "just look up everything yourself" (which requires you to know what you SHOULD look up) or "spend hours calling 800 numbers" aren't answers I'm looking for. I want to pay money to someone who already has expertise, to save myself time and money.

I also find it extremely stressful to deal with health insurance issues, I always feel like I'm going to make a huge mistake that will end up costing thousands of dollars. (this has happened in the past) Between stress being bad for my health, the amount of time it takes me, and the amount of money I have lost to bad decisions or bad information, I am willing to pay a fair bit for this service -- I expect fees might be similar to hiring a lawyer but it seems it would be well worth it to pay someone.

What is this person called? Where do I find them?

It's probably obvious from the question, but I am in the United States.

I have tried to search for previous questions and not found anything relevant -- I would imagine I can't be the first person asking about this here, and I'm probably not finding anything simply due to not knowing the correct search terms. Tips on search terms or links to previous questions are welcome.

I am NOT looking for the 800 number to call about ACA questions. I am seeking in-depth professional advice from someone who will learn about my situation and be able to make recommendations based on their body of knowledge, and help implement those recommendations. Not a "healthcare consultant", which seems to be someone who consults for hospitals and other medical businesses, but a person who works with the individual consumer who is trying to find the best options for themselves and their families.

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