Frustration with my manager

Post date: 2021-10-19 19:01:16

I am having difficulty getting my manager to confirm my annual leave entitlement.

I started a new job role 2 weeks ago. It is an internal transfer. Prior to starting the role, once recruitment had notified the rostering team of my new role and hours, my annual leave entitlement was adjusted. I queried this adjustment with the rostering team, my new manager and my old manager. Firstly, my new manager had sent the wrong form in and my old manager had to then send a different form in. Once that was sorted, I expected my entitlement to be readjusted. It wasn't. I contacted the rostering team again and they said they are waiting for confirmation from my new manager regarding my entitlement. I contacted my new manager again and she sent me a screenshot which showed my entitlement as it should be from her perspective (when she logs in as a manager). However, it still was not updated when I logged in. I emailed rostering again and they said that the manager still needs to confirm with them that the entitlement is correct. I emailed my manager again and told her what they had said, that she needs to confirm with them. She replied that it has already been updated (referring to the screenshot she had sent) along with a smiley face emoji. The thing is, it has not. Unless she confirms with the rostering team, my entitlement will not be updated. I'm new this year to the whole organisation. All they keep telling me is my manager needs to confirm and when I tell her this, she keeps fobbing me off. Why? It may seem like a minor thing but it is on my mind all of the time because I cannot get it sorted out. I don't know how many times and in how many ways I need to ask her to send an email just to confirm that that is my entitlement.

Why would she not want to help me? Is she not tired of the emails going back and forth? I have been emailing her about this for one month. She must be able to see the thread of emails. Or is the rostering team being awkward? I feel like one or the other is giving me the run around. It is driving me mad and making me feel I have made the wrong decision moving to this new role if the manager is being awkward with me from the beginning. The manager works from home. She comes into the office on a day that I don't work.

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