I bought a new car. The dealer, having sold it to me, revealed to me that they'd misplaced the second key and the manual. Several months later, and I am still down one key and manual. What next?
I've phoned and texted my salesperson periodically, but they promise things and don't follow through.
I've phoned the sales line (they are conveniently short of contact numbers, so the sales line is the only option) explaining the problem, who passes a message to my salesperson, who doesn't call back.
I've phoned asking for the sales manager, and, more recently, I've phoned asking to complain. The sales manager is always 'in a meeting'; I've been forwarded to full voicemail boxes, I've been told I'll get a call back (without ever taking my number), I've straight up been hung up on.
The best offer I've had so far is 'I'll get another key cut and I'll print the manual out from the online PDF', which means that I still don't have a manual and there is another key to my car floating around in the world, which is not what I had in mind. I said 'sort it out properly' and, once more, things fell silent.
The dealer is not close, so I've been trying to avoid actually doorstepping them - I certainly can, but spending half the day to go over there and getting another round of the brush off is not appealing. I don't see why they wouldn't just ignore me like they have been doing to date.
What can I do to make them move? What threats, or other leverage, are going to motivate them to act? Should I be asking for them to pay me or offer free services to accept substandard service? And how can I hold them to any of this? |
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