Zendesk acquires Smooch, doubles down on support via messaging apps like WhatsApp
Post date: 2019-05-23 01:30:58
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One of the bigger developments in customer services has been the impact of social media — both as a place to vent frustration or praise (mostly frustration), and — especially over messaging apps — as a place for businesses to connect with their users. Now, customer support specialist Zendesk has made an acquisition so that
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