How do we handle multilingual calls for different clients?
Posted by Kravitz
from the Computers category at
23 Sep 2026 05:58:36 pm.
2 Comments
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AI translation
And with two clients already doing this, I doubt the language mix is going to get any tidier as you add more accounts. One new customer could suddenly bring Italian or Portuguese into the queue and you're back to juggling people again. For that kind of setup, have a look at AI translation for call centers here: https://hitoo.io/ . Try it first on the calls that currently get handed off because nobody on shift speaks the language. If your regular agents can keep those conversations going themselves, you've got a much easier way to deal with the daily swings.
Posted by Edgard
at 23 Sep 2026 06:26:42 pm.




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