Keeping Google review replies consistent?

Three people answering reviews can turn into three completely different personalities pretty fast, even when everyone is trying to sound professional. I'd give the team a short response guide with a few real examples for five-star reviews, neutral comments, service complaints, and angry customers, then have everyone draft from the same prompt in ChatGPT. Keep the prompt specific about tone, length, words you never use, and when a reply needs a manager to look at it. That gives everyone the same starting point while a person still decides what actually gets posted.

Canned templates usually solve the consistency problem for about a week, then customers start getting replies that sound like they were copied from the same stack of index cards. A better setup is having AI write each response around the actual review while your team still gets the last word before anything goes public. You can use an AI review response tool here: https://commentassist.com/pricing . It drafts tone-matched replies and keeps approval with your team before they post. That fits pretty closely with what you described, since complaints can still get a human check while routine reviews don't end up sounding like three different companies.