Suddenly can't access Amazon Prime through Roku TV

Post date: 2019-04-16 12:13:05

I have a Roku TV with several streaming channels set up, along with cable. Suddenly I can't access Amazon Prime TV. I click on either the Amazon Prime button on the remote or the icon on the home TV screen. It shows the Prime logo for a sec, then just goes back to the home screen without ever opening Prime. This is a new problem since yesterday; I've never had issues accessing Prime before. All the other streaming channels work as usual. I thought maybe my Prime account membership had lapsed, but I checked and that's still set up. Anyone else had this issue? I have tried turning the TV off and on (as well as cable, just to cover my bases), but it doesn't work. Any suggestions?

I click on either the Amazon Prime button on the remove or the icon on the home TV screen. It shows the Prime logo for a sec, then just goes back to the home screen without ever opening Prime. This is new since yesterday. All the other streaming channels work as usual. I thought maybe my Prime account membership had lapsed, but I checked and that's still set up. Anyone else had this issue? I have tried turning the TV off and on (as well as cable, just to cover my bases), but it doesn't work. Any suggestions?

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