How to get movie sound from Plex on Android box?

Post date: 2017-12-13 17:55:19

I installed Plex server on my PC with all my movies. I bought an Android box running Android 7.1.2 and bought/installed the Plex app on it. But of course something doesn't work right and I don't understand computers/codecs/Plex enough to google the right questions.

The problem is that while video plays perfectly, audio doesn't work on 95% of my movies. Most of them use AC3 or DTS sound, which I have no idea what that means other than it doesn't work. Movies that have AAC (I think it is) sound work fine. Music MP3s play fine also. I only have two speakers on my TV so I don't need surround.

But these same movies play fine on my Android phone.

I've been fooling around with the server to try to tell it to "transcode" (if that's even the word I'm looking for) but no luck. There's no option to disable "Direct Play" or "Direct Stream" on my Plex app, and there's no setting on my device to tell it I only have a two speaker setup. I have found some articles about making a custom profile but I don't have the skills or knowledge to figure out where to even start with that. The only person who offered me help told me that I should pay the monthly fee for Plex premium and them use the Plex addon for Kodi, which seems needlessly complex. Also I'm really reluctant to throw more money at this problem right now.

Is there anyone here who can tell me in simple terms how I can make my movies play on this Android box using Plex?

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