Customer experience and digital transformation concepts are merging during the pandemic

Post date: 2020-10-23 05:32:37
Views: 8
Customer experience and digital transformation are two terms we’ve been hearing about for years, but have often remained nebulous in many organizations — something to aspire to perhaps, but not take completely seriously. Yet the pandemic has been a forcing event for both concepts, thrusting the ideas front and center. Suddenly startups that help with
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